KivvaTech
AI Solutions

Conversational AI

Chatbots and voice assistants that actually understand your customers.

We build conversational AI systems that go beyond scripted flows — context-aware, memory-enabled chatbots and voice assistants that handle complex queries, escalate intelligently, and integrate with your CRM and support stack.

60%

Reduction in support tickets

24/7

Always available

95%+

Intent accuracy

2 weeks

To working prototype

What we deliver

Every engagement is scoped, priced, and delivered against these capabilities.

LLM-Powered Chatbots

Chatbots built on Claude, GPT-4, or Gemini with your knowledge base, brand voice, and escalation logic — not pre-built templates.

Voice AI & IVR

Conversational voice systems for customer service, appointment booking, and internal helpdesk using Deepgram, ElevenLabs, and Twilio.

Omnichannel Deployment

Deploy the same assistant across your website, WhatsApp, Slack, Teams, and mobile app — with conversation continuity across channels.

Knowledge Base Integration

Connect your assistant to Confluence, Notion, SharePoint, and product documentation via RAG — so answers are always accurate and up-to-date.

CRM & Helpdesk Integration

Auto-create tickets in Zendesk, Jira, or Salesforce. Update contact records. Trigger workflows — all from conversation.

Analytics & Improvement Loop

Conversation dashboards, unhandled query reports, and CSAT tracking. We instrument every assistant for continuous improvement.

How we work

A predictable process that keeps you informed and in control at every stage.

01

Use case scoping

Define the primary use cases, success metrics, and escalation policy before any build begins.

02

Knowledge base prep

Ingest and structure your content. Build the retrieval layer and test retrieval accuracy.

03

Assistant build & test

Build conversation flows, tool integrations, and edge case handling. Tested with real queries before launch.

04

Deploy & improve

Production launch, analytics instrumentation, and monthly improvement sprints based on real conversation data.

Technologies we use

LLMs

Claude 3.5GPT-4oGemini 1.5Llama 3

Voice

DeepgramElevenLabsTwilioWhisper

Frameworks

LangChainLlamaIndexRasaBotpress

Channels

Web widgetWhatsAppSlackTeamsTwilio

Ready to give your customers an AI assistant that works?

We'll scope the build and show you a working prototype in two weeks.

Response within 24 hours. NDA available on request.