How Before You Buy Scaled to 250+ Inspectors Across 40+ Cities
A full-stack inspection booking platform that replaced manual dispatch with instant online booking and 2-hour report delivery across Australia.
Before You Buy is Australia's leading property inspection platform, connecting buyers with certified building, pest, strata, and pool inspectors. Before KivvaTech, every booking was handled by phone or email, reports arrived as scanned PDFs up to a week later, and inspectors had no digital tools in the field. We built the platform from the ground up.
250+
active inspectors on platform
40+
cities and regions covered
3x
booking volume growth in 6 months
2 hrs
average report delivery time
The challenge
Australia's property inspection market was entirely phone-driven. Before You Buy was coordinating 250+ inspectors across 40 cities via phone calls and email chains. Clients waited up to a week for PDF reports delivered by email. There was no visibility into inspector availability, no automated scheduling, and no way to track booking status in real time.
Manual booking across 40+ cities
Staff were manually fielding calls, checking inspector availability by phone, and confirming bookings via email. Peak periods during property auctions overwhelmed the team entirely.
Report delivery taking up to 7 days
Inspectors completed their assessments on paper, then typed up reports manually. Clients had no visibility into when their report would arrive and frequently called to chase.
No inspector management tools
Inspector schedules, territories, certifications, and performance data were tracked in spreadsheets. There was no way to optimise assignment or identify capacity gaps.
Fragmented payment and invoicing
Payment was collected by phone with no automated invoicing or reconciliation. Dispute resolution and refunds required manual intervention from senior staff.
What we built
We designed and built an end-to-end platform: a consumer booking engine with real-time inspector availability, a React Native field app for inspectors to complete and submit reports on-site, automated PDF generation and delivery, and a full business intelligence dashboard for the operations team. The platform went live in 14 weeks.
Real-time booking engine
Consumer-facing booking flow with live inspector availability calendars per city, service type selection (building, pest, strata, pool), instant confirmation, and Stripe payment. Group booking for property managers handles multiple inspections per address.
Inspector mobile app
React Native iOS and Android app with structured inspection checklists, photo annotation with defect tagging, voice-to-text notes, and offline mode for properties with poor connectivity.
Automated report generation
Server-side PDF generation from structured inspection data. Reports are assembled, branded, and emailed to the client within 2 hours of inspection completion. Summary and full versions generated automatically.
Operations dashboard
Full booking pipeline view, inspector performance metrics, city-level capacity utilisation, revenue analytics, and automated invoicing. Administrators can reassign bookings, manage inspector certifications, and handle exceptions from one interface.
Client tracking portal
Post-booking status tracker for clients: inspection confirmed, inspector en route, inspection complete, report ready. Push and email notifications at each stage eliminated the majority of inbound status calls.
Results
Measurable outcomes delivered, not projected.
3x
booking volume growth
Online booking removed the phone bottleneck entirely. Booking volume tripled within 6 months of launch as the platform opened capacity that was previously limited by staff bandwidth.
2 hrs
report delivery
Report delivery time fell from an average of 4.5 days to under 2 hours. Client satisfaction with turnaround went from the top complaint to a key competitive advantage.
40%
operational cost reduction
Eliminating manual booking coordination, paper-based reporting, and manual invoicing reduced operational headcount requirements by 40% even as booking volume tripled.
250+
inspectors onboarded
The digital platform made it economical to onboard inspectors in new cities. The coverage map expanded from 12 to 40+ cities within 9 months of launch.
Technologies used
Frontend
Mobile
Backend
Payments & Infra
“The platform transformed how we operate. What used to take a team of coordinators all day now happens automatically. Our inspectors love the app and our clients love getting reports in hours instead of days.”
Operations Director
Before You Buy
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